We want you to be happy with your SIMPS order. If you need to return a product, please review the following guidelines before sending anything back to us.

Returns must be made within 30 days of purchase.

To be eligible for a return, all products must be:

• Sealed and unopened
• Undamaged and unbroken
• Within their best-before or expiry date

Products that have been opened, used, damaged, or are outside the 30-day return period are not eligible for return.

Customers are responsible for all return shipping costs. SIMPS does not provide prepaid return shipping labels.

All returned products must be received and inspected by our team before the return can be processed.

Please include a slip inside your return package with the following information:

• Your full name

• Order number
• Your email address
• A list of the bottles being returned
• Your reason for the return

Returns received without this information may take longer to process or may not be eligible for return.

Please send your package to 810 Clement Ave #105, Kelowna, BC V1Y 0J7

Addressed to SIMPS Modern Beverage

We do not process exchanges by mail.

If you would like a different product, the original product must be returned following the return guidelines above and a new order must be placed for the product you would like instead.

Return shipping costs are the responsibility of the customer. SIMPS does not provide return shipping labels.